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Shipping & Returns

Free Delivery

VStore.my currently only accepts orders for shipping within Malaysia, including East Malaysia (Sabah, Sarawak and Labuan). We use GD Express as our preferred courier.

VStore.my tests all products to make sure that they are functioning before carefully packaging the items for shipping.

GD Express Logo

For Peninsular Malaysia, shipping is free when you order above RM100 in a single order. Otherwise, a flat rate of RM10 is charged for shipping. For East Malaysia, shipping is free when your order 3 items or more in a single order. Otherwise, the charges are detailed in the table below.

Order Amount Shipping Charge
Less than RM100 RM10.00
More than RM100 FREE
No. of Items Shipping Charge
1 RM20.00
2 RM30.00
3 or more FREE

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Warranty

All products sold by VStore.my are new and comes with the full manufacturer's warranty.

VStore.my only sells products sourced from officially appointed distributors so you can always be assured that the warranty of the items will be honoured.

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Returns & Refunds

  1. VStore.my will accept a return of any product which arrives damaged during shipping/transit subject to the following conditions:

    1. Customers must notify VStore.my by email ("Email Notification") that the product s damaged on the same day as receiving the product; and
    2. Customers must take a photo of the package containing the product before opening the shipping packaging material and take another photo of the product packaging itself after removing the shipping packaging material which must show the damage to the product and must then attach these photos to the Email Notification to VStore.my.; and
    3. Customers must then return the entire product including all accessories that are in the product packaging ("Returned Product") to VStore.my within [7 days] from the date of the Email Notification.

  2. Once we have verified your Email Notification and received the Returned Product, we will exchange the product on a "like for like" basis subject to paragraph 3 below where the product is out of stock.

  3. Refunds will be given only for out of stock items that VStore.my is unable to fulfil within the customer's required time frame.

  4. All sales are final and VStore.my does not accept any returns or make any refunds save and except as expressly stated in paragraphs 1 to 3 above.

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